Privacy Policy

My Town Saver — Privacy Policy

The purpose of My Town Saver is to benefit both local businesses ("partners") and customers ("members") by combining promotion and discounts. To do this it's necessary to process data related to both the businesses that are participating and the individuals who sign up for monthly or annual membership. We take our responsibilities very seriously and below you will find information on what data we process, how we get this, who we share it with (no-one) and how you can exercise your rights.

Our contact details

E-mail: info@mytownsaver.com

The type of information we collect

We collect and process the following information for My Town Saver members:

Name / Postal address / Telephone number / Email address (Mandatory)
Preferred Gender / Date of Birth (Optional)

We also collect and process the following for businesses participating in My Town Saver:

Business name / Postal address / Contact name / Telephone number / Email address

How we get the information and why we have it

The personal information we process is provided to us directly by you for one of the following reasons:

Signing up for My Town Saver
Informing you when your membership is changing or due to expire
Sending you a newsletter
Keeping you updated on rewards and news via the app

We do not obtain any information about you from any other sources, only what you provide to us directly. Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

We have a contractual obligation

If you have purchased membership we will process your personal data in order to supply you with an electronic card plus a physical card if ordered.

We have a legitimate interest

If you have purchased membership and requested newsletters or push notifications, we may contact you about rewards related to the scheme and to inform you if your membership is approaching its expiry or has expired.

If you are a business within the area, then we may approach you to give you information about My Town Saver and the benefits it can give your business and local customers.

What we do with the information we have

We use the information that you have given us in order to:

Respond to enquiries
Process My Town Saver membership purchases (purchases of the card, not purchases made using the card)
Review member trends such as which rewards are most utilised. We request gender and age data to generate high level reports on the demographics of members using which type of rewards and where. These may be shared with partners on request to help them improve their participation in the scheme. Individual data will never be shared.

We do not share this information with any third parties. This includes the businesses who are signed up with My Town Saver (business partners).

How we store your information

Your digital information is securely stored in reputable cloud systems. Only authorised individuals have access. We keep your personal information for a time which is in accordance with our retention policy. We will then dispose of your information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access — You have the right to ask us for copies of your personal information.
Your right to rectification — You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure — You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing — You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing — You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability — You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@mytownsaver.com if you wish to make a request.

You can read our cookie policy here.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO's address is:

Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113

Further information

If you have any questions please contact info@mytownsaver.com