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Terms & Conditions

1. Terms and Conditions of Membership
1.1. These terms and conditions incorporate My Town Saver's privacy notice.
1.2. This agreement is formed when you purchase or activate a My Town Saver membership and accept these terms and conditions.
1.3. By accepting these terms and conditions, you agree to receive the membership services associated with your subscription.
1.4. We will begin providing your membership services immediately upon commencement of your subscription via the website or app.
1.5. These terms contain important information about your membership, product, or service.
1.6. By accepting these terms and conditions, you confirm that you are legally capable of entering into a binding contract and are at least 16 years old.
2. Membership Term
2.1. Except where clause 2.5 applies, your membership is continuous and will automatically renew on your renewal date for the agreed recurring term unless you cancel via our online cancellation process, details of which are available in our FAQs.
2.2. Membership reminders will be issued for annually renewing memberships only to the email address registered to your account.
2.3. It is your responsibility to advise us of a new email address so we can keep your details up to date.
2.4. You can find your renewal/expiry date of your membership in the account section of our mobile app or website.
2.5. Your membership will not automatically renew if you were not required to enter your payment details when you subscribed for our service.
2.6. These terms apply to both monthly and annual memberships.
3. Billing and Payments
3.1. Payments must be made using a valid payment method.
3.2. By agreeing to an auto-renewing product, you are giving us permission to take subsequent payments from the same payment method.
3.3. You are responsible for ensuring your payment details remain accurate and up to date. If you wish to change your payment method, please do so before your next payment date.
3.4. Upgrades will be charged to your existing payment method, or you can pay with a valid alternative.
3.5. Pro-rata charges or credits may apply where memberships are upgraded during an active billing period.
3.6. Prices include VAT.
3.7. Except where required by law or expressly stated in these terms, refunds or credits will not be provided for unused membership periods following cancellation.
3.8. We may change our prices from time to time; any price changes will apply no earlier than 14 days following notice to you and will take effect on the date your next payment is made. If you do not want to accept a price change you can cancel your membership before the change takes effect. Details on how to cancel can be found in our FAQs.
4. Your Rights
4.1. Under the Consumer Contracts Regulations, you have the right to cancel your membership within 14 days of entering into this agreement ("cooling-off period"). As your digital membership services begin immediately upon subscription, we reserve the right to deduct an amount proportionate to any services or benefits already used during the cooling-off period.
4.2. The statutory 14-day cooling-off period does not apply to membership renewals.
4.3. You can cancel your subscription at any point before the end of your current membership term.
5. Terms of Use
5.1. You will be able to access our digital product immediately via our website.
5.2. Any physical products in relation to the service being provided will usually be delivered within 10 working days of subscription.
5.3. Memberships are personal to the named member and may not be shared, transferred, resold, or used by any other person.
5.4. Members may be required to present a valid My Town Saver membership via the virtual or physical card before making a purchase or placing an order at participating venues.
5.5. We use reasonable endeavours to keep the details of participating venues and their offers up to date.
5.6. While we make reasonable efforts to ensure participating venues honour their advertised rewards, we cannot guarantee availability at all times. If a venue refuses a valid reward, please contact us as soon as possible so we can investigate the matter.
5.7. Participating venues may withdraw from the programme or amend their offers at any time. We recommend checking the My Town Saver website or app before visiting a venue.
5.8. Members will benefit from any additional venues which join after the membership has started.
5.9. Participating venues have the right to check the validity of your membership card.
5.10. We reserve the right to suspend or terminate a membership without refund where we reasonably believe a member has:

  • shared or misused their membership;

  • acted fraudulently;

  • behaved abusively towards participating venues or our team; or

  • breached these terms and conditions.

6. Legal and Notices
6.1. Our liability
6.1.1. Nothing in this agreement excludes or limits our liability for:
6.1.1.1. Death or personal injury caused by our negligence.
6.1.1.2. Fraud or fraudulent misrepresentation.
6.1.1.3. Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
6.1.2. Participating venues are independent businesses and are solely responsible for the goods, services, offers, and experiences they provide. We are not liable for:

  • the availability of participating venues or offers;

  • any refusal by a venue to honour an offer;

  • the quality, safety, legality, or suitability of goods or services supplied by participating venues; or

  • any dispute between you and any participating venue.

6.1.3. We do not give any warranty in respect of any goods or services provided by third parties which are accessed through, or displayed on, our site other than our own services.
6.1.4. We accept no liability for any lack of availability of participating venues or offers resulting from circumstances beyond our reasonable control.
6.2. Written communication
6.2.1. Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We may contact you by e-mail, push notification or provide you with information by posting notices on our website(s). For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
6.3. Notices
6.3.1. All notices given by you to us must be via email to My Town Saver Ltd at info@mytownsaver.com. We may give notice to you at either the e-mail or postal address you provide to us when registering with us, or in any of the ways specified in clause 6.2 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
6.4. Waiver
6.4.1. Failure by us to enforce any of these terms and conditions will not prevent us from subsequently relying on, or enforcing, them.
6.5. Severability
6.5.1. If any court or competent authority decides that any of the provisions of these terms and conditions are invalid, unlawful, or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
6.6. Third party rights
6.6.1. A person who is not party to these terms and conditions shall not have any rights under or in connection with it under the Contracts (Rights of Third Parties) Act 1999.
6.7. Entire agreement
6.7.1. These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of these terms and conditions. Nothing in this clause limits or excludes any liability for fraud.
6.8. Law and jurisdiction
6.8.1. These terms and conditions are governed by the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
7. Information About Us
The products and services are operated by My Town Saver as follows:
7.1. My Town Saver Ltd, a company registered in England and Wales under company number 17483205 and with its registered office at 80 Woodfield Avenue, Gravesend, England, DA11 7QG. The company is not registered for VAT.
8. Gift Membership Terms and Conditions
8.1. Purchase of a gift membership does not create an ongoing subscription or recurring payment obligation for the recipient.
8.2. In redeeming a gift membership, the customer is agreeing to the terms and conditions of membership as stated at [mytownsaver.com/terms-and-conditions].
8.3. No subscription is created for gift memberships. Recipients have the option of extending their membership at the end of the gift period by creating a subscription, either on a monthly or annual basis. This is not obligatory however. Without an extension, membership will cease at the end of the gift period.
8.4. Refunds or credits are not provided once the e-gift card has been redeemed.
8.5. Should a refund be requested by the customer after a printed gift card has been dispatched, the customer will be required to return the gift card and presentation brochure prior to receiving a refund in accordance with your rights (Clause 4).
9. Digital Services
9.1. We do not guarantee uninterrupted access to our website or app and may suspend access temporarily for maintenance, updates, or reasons beyond our control.

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